BUSINESS ACTIVITIES
Transactions - we facilitate payments
Loans, credit and deposits - we provide credit, loans and savings or investment products
Asset management - we invest and manage assets on behalf of customers
Advisory - we provide investment banking and advisory services
Bancassurance - we provide short and longterm insurance products
Foreign exchange and trade finance - we provide currency access to global markets
OUTPUTS
Banking
Specialised finance
Foreign exchange and trade finance
Lending
Wealth management
Asset management
Unit trust management
Bancassurance
Property development and evaluation
Micro-financing
WASTE
Customer waiting time
Losses due to internal errors
We have a dynamic business model to create and preserve value while remaining true to our purpose
SOCIAL AND RELATIONSHIP CAPITAL
Input:
We have long-standing and new customers across all segments in Namibia and Botswana
We contract with a range of reliable suppliers
Customer loyalty: Bank Windhoek is the largest locally owned bank and the second largest commercial bank in Namibia
Bank Windhoek has a 33.8% market share and Bank Gaborone a 7.4% market share in loans and advances
The Foundation and Changemaker initiatives contribute to communities in need
The Capricorn brand is recognised in the region
Outcomes:
More people are banking and insured
We make positive community impacts through the Foundation and Changemakers
The number of transactions increased
Our Net Promoter Score decreased to 39%
Bank Windhoek received more awards
HUMAN CAPITAL
2,019 permanent employees
N$3.9 million training investment to upskill employees
Employee turnover annualised at 4%
Vacancies have been frozen
Absenteeism at 37.9% (due to COVID-19)
46% fully engaged employees (Mirror survey)
9,496 employees received training
INTELLECTUAL CAPITAL
Over 220 years’ collective board member experience
We have a Risk Culture and 14 principal risks, each with a risk owner
We drive ethics awareness and behaviour through the Group Code of Ethics and Conduct Policy, The Capricorn Way and Suppliers Code of Conduct
We launched a distribution transformation programme
New capabilities launched via bank and MyCapricorn apps
NPLs mitigated through effective and proactive processes
Limited losses due to financial crime
FINANCIAL CAPITAL
Retained income of N$5.7 billion (2020: N$5.5 billion)
Total assets of N$56.0 billion
Total loans and advances of N$40.8 billion
Total deposits of N$40.2 billion
CAM AUM of N$31.8 billion
Value created for all stakeholders (see value added statement) and dividends paid
Cost-to-income ratio up to 53.5%
Return on equity of 13.5% increased
Capricorn Group remains well capitalised
Profit from continuing operations increased by 1.2%
Business development plans are progressing
MANUFACTURED CAPITAL
12 branches/agencies, 17 ATMs, (including NCRS), 8 NCR ATMs, 384 merchants and 635 POS devices
24-hour customer contact centre
IT systems and business continuity facilities
Digital banking, apps and other platforms
Capricorn Group’s footprint increased
Lower levels of cash in branches as more customers use digital banking
NATURAL CAPITAL
Environmental and Social Management System
Water, energy and paper
Green Bond issuance of N$66 million and Sustainability Bond issuance of N$227 million since 2018
Solar Photovoltaic (PV): N$256 million
Sustainable Agriculture: N$10.75 million